privacy policy

This Privacy Policy ("Policy") describes how JoyceFood ("Company," "we," "our," or "us") collects, uses, and shares personal information when you visit or make a purchase from our online shopping mall website (the "Website"). Protecting your privacy and ensuring the security of your personal information is of utmost importance to us. By using our Website, you consent to the practices described in this Policy.

  1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us when you use our Website. This may include your name, email address, shipping address, billing address, phone number, and payment information. We only collect personal information that is necessary for the purposes described in Section 2.

1.2 Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This may include your IP address, browser type, operating system, referring URLs, pages visited, and other similar information. We collect this information using cookies, web beacons, and similar technologies. Please refer to our Cookie Policy [insert link] for more details on how we use cookies.

  1. Use of Information

We may use the information we collect for the following purposes:

2.1 Order Processing: To process and fulfill your orders, including confirming your purchase, providing updates on your order status, and delivering products to you.

2.2 Customer Support: To respond to your inquiries, provide customer support, and address any issues or concerns you may have.

2.3 Personalization: To personalize your shopping experience, such as recommending products based on your preferences and previous purchases.

2.4 Marketing Communications: To send you promotional emails, newsletters, or other marketing materials about our products, services, and promotions, unless you have opted out of receiving such communications. You may unsubscribe from these communications at any time by following the instructions provided in the email or contacting us directly.

2.5 Analytics and Improvement: To analyze trends, administer the Website, and gather demographic information for internal purposes. This helps us improve our Website, products, and services to better meet your needs.

2.6 Legal Compliance: To comply with applicable laws, regulations, or legal processes and respond to lawful requests or legal authorities.

  1. Sharing of Information

We may share your personal information with third parties in the following circumstances:

3.1 Service Providers: We may engage third-party service providers to perform various services on our behalf, such as payment processing, shipping, marketing, analytics, and customer support. These service providers have access to your personal information only to the extent necessary to perform their functions and are obligated to maintain the confidentiality and security of your information.

3.2 Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be transferred or disclosed as part of the transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or uses of your personal information.

3.3 Legal Requirements: We may disclose your personal information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government regulation.

  1. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Your Rights

You have certain rights regarding your personal information, subject to applicable laws and regulations. These may include the right to access, update, correct, or delete your personal information. To exercise these rights, please contact us using the information provided in Section 7.

  1. Children's Privacy

Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:



Phone: 714-793-7878

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The revised Policy will be posted on this page with the updated effective date. We encourage you to review this Policy periodically to stay informed about how we collect, use, and protect your personal information.